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Phone and texting

HIPAA compliant phone lines and texting for small practices.

Patients call and text a practice number instead of your cell, and it rings the people you choose, at the hours you set.

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One call, start to finish

It’s 12:40. You’re with a patient, and the front desk is at lunch.

Follow one call from the first ring to closing time.

12:40

It rings the people you chose.

The main line rings the front desk computer and the phones of whoever is in today. A clinician’s own line rings only them, and nobody’s personal number is ever shown.

In the Soli app
The Soli phone app at 12:40: the main line is open and ringing 3 people, Maya, Sam and Jess

12:41

Nobody’s free, so the caller gets a text.

With text-back on, Soli texts the caller right away, in your words. If they’d rather talk, their voicemail waits in the Soli app, stored encrypted.

On the caller’s phone
The caller’s phone at 12:41 with a text from the practice: sorry we missed your call, we’ll call back by 2, or reply here

12:52

They reply, and the whole team sees it.

The reply lands in your shared inbox under the missed call and the voicemail, so whoever is free can answer. Lock screens only say “New message”.

In everyone’s Soli app
Messages in the Soli phone app with the new caller’s reply at the top

1:05

Your team answers between patients.

Whoever is free replies from their phone with a saved answer. When health details come up, they move the conversation to secure chat in one tap.

On your phone
A team member’s phone at 1:05 replying to the caller and booking them for Thursday at 2

6:00 pm

At 6, your hours take over.

Calls go to voicemail, forward to whoever is on call, or reach the AI receptionist if you add it. Texts get your closed reply, and nothing you schedule goes out before 8 am or after 8 pm.

Away for a holiday? Close the line, and it reopens on the day you set.

The Soli phone app at 6:00: the main line is closed and calls go to voicemail until 8 am

Switching

Keep the number patients already have.

Forward it today

Point your current number at Soli and start answering in the app. Soli checks that the forwarding works.

Or move it over

Transfer the number to Soli for good, and follow each step in the app.

Phone lines and texting come with every plan, from $79 a month.

Solo includes 1 line, Practice 2 and Clinic 4. Each extra line is $25 a month.

See pricing

Questions about phone and texting

Can’t find your answer?

Talk to a person at Soli

  • Is Soli’s phone system HIPAA compliant?

    Yes. Soli’s phone lines and texting come with a BAA on every plan. Voicemails and messages are stored encrypted, and access is logged.

  • Can each clinician have their own number?

    Yes. Each line is its own number. Give a clinician a line that rings only them, and keep a main line for the front desk. Plans include 1, 2 or 4 lines, more are $25 a month each, and a line stays with the practice if someone leaves.

  • How does text-back start?

    Texting starts once US carriers approve your practice’s registration, a one-time $19.50 per line. You send it from the Soli app, and the app shows its status until it’s approved.

  • Is Google Voice HIPAA compliant?

    Free Google Voice is not, because Google offers a BAA only on certain paid Workspace plans. Soli includes a BAA from day one.

  • What about 911?

    Every Soli line has a registered 911 address. On your phone, the Soli app hands 911 and 988 calls to your phone’s own dialer, and your owners and admins are alerted when someone calls 911.

Give patients and clients a number that isn’t your cell.

Pick a number today and we’ll walk you through the rest.

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