Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "Subscriber") and Soli ("we," "us," or "our") governing your access to and use of the Soli platform, including Soli Forms, Soli Line, and all related services (collectively, the "Services"). By creating an account or using the Services, you agree to be bound by these Terms. If you do not agree, you must not access or use the Services.

Description of Service

Soli provides HIPAA-compliant practice management tools designed for mental health professionals. The Services include:

• Soli Forms. A secure platform for creating, publishing, and managing encrypted intake forms, consent documents, and clinical assessments.
• Soli Line. A dedicated practice phone system with encrypted calling, secure messaging, voicemail transcription, and optional AI-powered reception.

We reserve the right to modify, update, or discontinue any feature of the Services at any time, with reasonable notice to active subscribers.

Account Registration

To use the Services, you must register for an account. In connection with registration, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information as necessary
• Maintain only one account per practice location
• Safeguard your account credentials and not share them with unauthorized individuals
• Accept responsibility for all activity that occurs under your account

You must notify us immediately at support@meetsoli.com if you suspect unauthorized access to your account.

Subscription & Billing

Access to the Services requires a paid subscription, subject to the following terms:

• Free Trial. New subscribers are eligible for a 14-day free trial. No payment information is required to begin a trial. At the end of the trial period, you must select a subscription plan to continue using the Services.
• Monthly Billing. Subscriptions are billed monthly on the anniversary of your subscription start date. All fees are quoted in U.S. dollars.
• Cancellation. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the Services until the end of the period for which you have paid.
• Refunds. Subscription fees are non-refundable except as required by applicable law or at our sole discretion in cases of documented service failure.

Acceptable Use

You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations, including HIPAA. You shall not:

• Use the Services for any purpose other than legitimate mental health practice management
• Attempt to gain unauthorized access to any part of the Services, other accounts, or related systems
• Reverse engineer, decompile, or disassemble any aspect of the Services
• Transmit any viruses, malware, or other harmful code through the Services
• Use the Services in any manner that could impair their performance or interfere with other subscribers' use
• Resell, sublicense, or redistribute access to the Services without our prior written consent

Intellectual Property

All intellectual property rights in the Services — including software, design, logos, trademarks, documentation, and all related materials — are and shall remain the exclusive property of Soli. Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal practice management purposes during the term of your subscription.

Nothing in these Terms transfers any ownership of intellectual property from Soli to you.

Data Ownership

You retain full ownership of all data you create, upload, or store through the Services, including client records, forms, notes, and communications ("Your Data"). We claim no ownership interest in Your Data.

Due to our zero-knowledge encryption architecture, we cannot access, read, or use the content of Your Data. Your Data is encrypted on your device before it reaches our servers, and only you hold the decryption keys. We do not use Your Data for analytics, advertising, model training, or any purpose other than storing and transmitting it in encrypted form as part of the Services.

Service Availability

We strive to maintain high availability of the Services and target 99.9% uptime. However, the Services are provided on an "as available" basis, and we do not guarantee uninterrupted or error-free operation. Planned maintenance windows will be communicated to subscribers in advance via email or in-app notification.

These Terms do not constitute a service level agreement (SLA). We shall not be liable for temporary unavailability caused by maintenance, infrastructure failures, force majeure events, or circumstances beyond our reasonable control.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOLI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN SUBSCRIPTION FEES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Termination

Either party may terminate this agreement at any time:

• By You. You may cancel your subscription at any time through your account settings. Upon cancellation, you will have a 30-day data export period to download your data before it is permanently deleted from our servers.
• By Us. We may suspend or terminate your account if you materially breach these Terms, fail to pay subscription fees, or use the Services in a manner that threatens the security or integrity of the platform. We will provide reasonable notice before termination, except in cases of egregious misconduct.

Upon termination, your right to use the Services ceases immediately, except for the data export period described above. Sections of these Terms that by their nature should survive termination — including Intellectual Property, Data Ownership, Limitation of Liability, and Governing Law — shall survive.

Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email at least 30 days before the revised Terms take effect and update the "Effective Date" above. Your continued use of the Services after the effective date of any revised Terms constitutes acceptance of those changes. If you do not agree with the revised Terms, you must discontinue use of the Services before the changes take effect.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

Contact

If you have questions about these Terms of Service, please contact us at hello@meetsoli.com.