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Soli vs iPlum for a HIPAA practice phone
iPlum gives one person a HIPAA phone line. A practice needs more than a line. Soli is priced for the whole practice, with forms, booking and chat next to the phone.
A second-number app
iPlum
- A HIPAA second number per user
- Voicemail transcription
- A mature mobile app
A practice front desk
Soli
- Priced per practice, with several people and lines
- Forms, booking and website chat included
- No transcription, for privacy
In short
iPlum is a solid second number for one person. Its Professional plan has a BAA and voicemail transcripts, and you pay per user. Soli is priced per practice. Your team shares the lines, and new patients can book, fill in forms and chat in the same inbox. We keep transcription off for privacy.
What iPlum does well
- Voicemail transcripts, if you want them.
- A mature, well-built mobile app.
What we found on iPlum’s site
HIPAA and a BAA start on the Professional plan.
Source: iplum.com/pricing · checked 14 Oct 2026
Professional costs $20.99 per person a month, or $14.99 if you pay for the year.
Source: iplum.com/pricing · checked 14 Oct 2026
Professional includes voicemail transcription and encrypted texting.
Source: iplum.com/pricing · checked 14 Oct 2026
What’s included
| iPlum | Soli | |
|---|---|---|
| Forms | No | Yes, answers sealed |
| Calls | Yes | Yes |
| Texts | Yes, encrypted in the iPlum app | Yes |
| Booking | No | Yes |
| Secure chat | Encrypted texting in the app | Yes, in the browser |
| Website chat | No | Yes |
| BAA | Professional plan and up | Every plan (AI receptionist coverage coming soon) |
From each company’s own pricing and plan pages, checked 14 Oct 2026. “Not listed” means we couldn’t find it on those pages.
What two people pay
iPlum
$41.98/month
2 × $20.99 Professional, monthly billing
Soli Solo
$79/month
For the practice: 1 line and 2 team members, with forms, texting, booking, secure chat, website chat and a BAA
iPlum is cheaper for a HIPAA phone line. Soli costs more because forms, booking and chat come with it.
Published prices, monthly billing, before tax, checked 14 Oct 2026. Prices change; check their site.
What Soli does differently
Priced by practice
Plans include several people and lines. You pick a plan size, and nobody counts seats.
More than a phone line
New patients book, fill in forms or chat from your website. It all lands with your calls and texts.
No transcription, on purpose
We keep transcription off for privacy. If you need voicemail transcripts, iPlum has them.
Which one fits your practice?
iPlum
Go with iPlum if one person needs a HIPAA second number, with transcripts.
Soli
Go with Soli if you want the whole first contact handled for your team.
Plans
Every feature on every plan.
You pay one price for the whole practice, and every plan comes with a BAA and a 30-day money-back guarantee.
Compare plansSolo
One clinician
$79/month
Practice
A small team
$149/month
Clinic
Several clinicians
$249/month
Questions
Does Soli transcribe voicemail?
No. It’s off for privacy. You listen to voicemail in the app.
How many people can use one Soli plan?
Solo includes 2 people, Practice 6 and Clinic 12.
Can I keep my current number?
Yes. Forward it to your Soli line on day one.
Founding practices
Be one of the first practices on Soli.
Founding practices get a setup call with us, the AI receptionist free for 3 months (150 minutes) and today’s price held for 24 months.
Save your founding spot