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Soli vs Google Voice for healthcare practices
Google Voice is a cheap second number. Using it for patients means running Google Workspace like your own IT department. Soli is built for a practice from the start.
A second number
Google Voice
- A second number on your phone
- BAA only through a Google Workspace agreement
- Calls and texts
A practice front desk
Soli
- Practice lines that ring the people you choose
- A BAA on every plan
- Calls, texts, secure chat, forms, booking and website chat
In short
Google Voice is a fine second number, and it’s cheap. But Google’s BAA only covers it inside a paid Workspace account, once your admin has set it up right. You’re the IT department. Soli is built for a practice from the start. Your calls, texts and patient forms land in one place, and the BAA comes with every plan.
What Google Voice does well
- If a second number is all you need, it’s hard to beat on price.
- If your practice already lives in Google Workspace, it fits in.
What we found on Google’s site
Google’s BAA covers Voice only for managed users in a Workspace account. A free personal Google Voice number isn’t covered.
Source: docs.cloud.google.com/docs/security/compliance/hipaa · checked 14 Oct 2026
Google calls HIPAA “a shared responsibility.” Setting up your account correctly is on you.
Source: docs.cloud.google.com/docs/security/compliance/hipaa · checked 14 Oct 2026
Until an admin accepts the BAA, you can’t use patient information in Workspace at all.
Source: knowledge.workspace.google.com · HIPAA compliance with Google Workspace · checked 14 Oct 2026
Voice for a team costs $10 to $30 per person a month, on top of a Workspace plan.
Source: workspace.google.com/products/voice · checked 14 Oct 2026
What’s included
| Google Voice | Soli | |
|---|---|---|
| Forms | Separate Google product | Yes, answers sealed |
| Calls | Yes | Yes |
| Texts | Yes | Yes |
| Booking | Separate Google product | Yes |
| Secure chat | No | Yes, in the browser |
| Website chat | No | Yes |
| BAA | Workspace BAA, managed users only; you configure it | Every plan (AI receptionist coverage coming soon) |
From each company’s own pricing and plan pages, checked 14 Oct 2026. “Not listed” means we couldn’t find it on those pages.
What two people pay
Google Voice
$20/month + Workspace
2 × $10 Voice Starter, plus a paid Google Workspace plan for each user (Google currently shows introductory prices, so we don’t quote one). Monthly billing.
Soli Solo
$79/month
For the practice: 1 line and 2 team members, with forms, texting, booking, secure chat, website chat and a BAA
Google Voice is cheaper if all you need is calls and texts. Soli costs more because it also runs your forms and booking, so you’re not stitching tools together and setting each one up.
Published prices, monthly billing, before tax, checked 14 Oct 2026. Prices change; check their site.
What you get with Soli
Made for the first call
Lines follow your hours and ring the people you choose. Turn on text-back and every missed caller hears from you.
Safe place for health details
Texts aren’t encrypted, anywhere. When a patient needs to send something private, move them to secure chat in one tap.
Forms and booking built in
New patients book and fill in their forms. It all lands next to your calls and texts.
One number, the whole team
Everyone answers from the practice number, on their computer or phone. You can see who handled what.
Which one fits your practice?
Google Voice
Stick with Google Voice if a second number is all you need and your Workspace BAA already covers it.
Soli
Pick Soli if you want one place for everyone who calls, texts or finds you online.
Plans
Every feature on every plan.
You pay one price for the whole practice, and every plan comes with a BAA and a 30-day money-back guarantee.
Compare plansSolo
One clinician
$79/month
Practice
A small team
$149/month
Clinic
Several clinicians
$249/month
Questions
Is Google Voice HIPAA compliant?
It can be, inside a paid Google Workspace account with the BAA accepted and the settings right. A free personal Google Voice number isn’t covered.
Can I keep my Google Voice number?
Yes. Forward it to your Soli line on day one, and patients keep calling the number they know.
Will Soli text my patients without asking me?
No. Missed-call text-back and after-hours replies stay off until you turn them on. Texting starts once carriers approve your registration.
Founding practices
Be one of the first practices on Soli.
Founding practices get a setup call with us, the AI receptionist free for 3 months (150 minutes) and today’s price held for 24 months.
Save your founding spot