Soli Line vs Google Voice for Healthcare
Google Voice handles general business calling well. Healthcare practices, however, depend on HIPAA-compliant communication, call recording, and often fax — areas where careful evaluation pays off. Below is a direct comparison.
Competitor pricing and features are based on publicly available information as of August 2026 and may change.
What a practice phone line actually requires
Making and receiving calls is table stakes. The real differences surface when those calls carry patient information and your practice needs compliance documentation.
True cost of compliance
On top of the Voice plan, Google Voice requires a Workspace subscription at $7/user/mo. Call recording — a necessity for many practices — is locked to the Premier tier, pushing the real cost to $37/user/mo. Soli Line includes call recording on every plan, starting at $15/mo.
AI receptionist
No tier of Google Voice includes an AI receptionist. Soli Line provides a conversational AI receptionist capable of answering practice questions, taking messages, and flagging crisis situations — on the AI plan ($99/mo) or as a $35/mo add-on.
Fax capability
Fax remains a requirement across healthcare practices, insurance companies, and pharmacies. Google Voice has no fax support. Soli Line includes fax on every plan.
SMS compliance
Google Voice carries known SMS compliance gaps in healthcare settings. Soli Line delivers encrypted SMS built for practices that exchange patient information over text.
Which is right for you?
Google Voice may work if:
- -Your practice already runs on Google Workspace with a BAA in place
- -Call recording, fax, and AI call handling are not on your list
- -Phone usage is light and staying within the Google ecosystem is a priority
Soli Line is built for you if:
- -Call recording, fax, and encrypted SMS should all live on one line
- -An AI receptionist that answers calls, takes messages, and flags emergencies matters to you
- -A native desktop app and clear separation between your personal and practice numbers are important
A phone line purpose-built for healthcare
One dedicated practice number with call recording, fax, and encrypted SMS. Every plan includes a BAA. Solo starts at $15/mo.